Dear Valued Client,

PU Prime will be upgrading its MT4/MT5 servers starting from 14 September 2024 00:00 hrs. (GMT+3) to 15 September 2024 23:59 hrs. (GMT+3).

Access to MT4/MT5 Demo and Live accounts via the MT4/MT5 App, WebTrader, and PU Prime App will remain available during the server upgrade. However, price quotes, order execution, and trading will be unavailable during this time.

Additionally, deposits, withdrawals, data searches, and account opening applications will remain available.

Once the upgrade has been completed, access to MT4/MT5 servers will be restored.

Gentle Reminder:

  • Your MT4/MT5 accounts may log out automatically after the server upgrade. Please log in again to resume trading.
  • If you experience login issues after the server upgrade, please reinstall the MT4/MT5 app from our official website:
    For MT4: https://www.puprime.com/mt4/
    For MT5: https://www.puprime.com/mt5/
  • If you use an EA for trading and experience issues during server post-upgrade, kindly contact your dedicated account manager for further assistance.

We encourage clients to actively manage their accounts and trades. Ensure that your trading account has sufficient funds to maintain your open positions to prevent their positions from forced liquidation due to a margin stop out.

We recommend that clients make necessary arrangements in advance.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:[email protected], or phone +248 437 3105