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Dear Valued Client,

To ensure the continued performance, reliability, and security of our systems, PU Prime will upgrade its system on:

• Client Portal / IB Portal: 11^th November 2023 between 03:00 AM (GMT+2) to 10:00 AM (GMT+2).
• PU Prime Applications: 11^th November 2023 between 03:00 AM (GMT+2) to 10:00 AM (GMT+2).

Access to our Client Portal, IB Portal and PU Prime Application will not be available during the hours mentioned above.

All the functions will be suspended. (Including deposit and withdrawal)

The following systems/processes would not be affected: 1) MT4
2) MT5
3) PU Social
4) Web Trader
5) CPA Cellxpert
6) PAMM
7) MAM

We would like to advise clients to manage their account and trades. Do ensure that there are enough funds in your trading account to maintain your open positions to prevent your positions from getting closed due to a margin call.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 437 3105.

Dear Valued Client,

PU Prime are pleased to announce a leverage adjustment for all MT5 Shares CFDs products to 1:5 for new positions opened 30 minutes after market reopens and 30 minutes prior market close starting from 13 November 2023 to further enhancing the trading environment.

Please refer to the table below for optimisation:

*All hours are provided in GMT+2 (Server Time in MT5).

During these specific trading hours, MT5 Shares CFDs products leverage is fixed at 1:5 and additional margin is required to open any new positions. Once new holding positions are no longer within the specified trading hours, the leverage will automatically restore to 1:20.

We recommend clients to properly manage their positions appropriately, ensure sufficient funds in the account and trade cautiously.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:[email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the following CFD instruments will be automatically rolled over as per the dates in the table below. As there can be a pricing difference between old and new futures contracts, we recommend clients to monitor their positions closely and manage positions accordingly.

Expiration dates:

*All hours are provided in GMT+2 (Server Time in MT4/MT5.)

Please note:
•  The rollover will be automatic, and any existing open positions will remain open.
•  Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.
•  To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.
•  Clients should ensure that take profits and stop losses are adjusted before this rollover occurs.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:[email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+2 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

PU Prime will be upgrading its MT4/MT5 servers to further enhance the performance and services:

The Server Upgrade schedule are as follows:

•  First Phase : 4 November 2023, 02:00 hrs. to 03:00 hrs. (GMT+3)

•  Second Phase: 5 November 2023, 07:00 hrs. to 14:00 hrs. (GMT+3)

Access to MT4/MT5 accounts will not be available during the server upgrading period.
All orders would not be executed during the server upgrading period.

Gentle Reminder:
Deposit, withdrawal, data searching functions and account opening applications would still be available. We recommend clients make proper arrangements in advance.

Once the upgrade has been completed on 5 November 2023 14:00 hrs. (GMT+3), the server time will transit from GMT+3 to GMT+2, commencing at 13:00 hrs. (GMT+2). Access to MT4/MT5 servers will be restored.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:[email protected], or phone +248 437 3105